Answers approved questions
Uses only the firm’s reviewed service information, processes, policies and agreed educational answers.
Approved knowledge
VIDHIVE FRONTDESKFOR UK LAW FIRMSPrivate demonstration VidHive FrontDesk™ for Legal
A Controlled AI Digital FrontDesk for UK Law Firms.
FrontDesk answers approved questions, captures new enquiries and routes visitors to the right member of staff—within clear, firm-controlled boundaries.
Disclosed AINo personalised legal adviceHuman escalation
See the controlled journey
From first question to the right person.
Watch how approved firm knowledge can support prospective clients, capture enquiries and connect people with the right member of staff—without crossing the boundaries into personalised legal advice.
Explore how it works ↓Simple for visitors. Controlled by the firm.
Three jobs, handled clearly.
FrontDesk supports the first stage of the client journey. It helps visitors understand whether the firm may be relevant, records essential enquiry details and moves the conversation towards a member of staff.
Captures enquiries
Collects the visitor’s contact details and a concise description of what they need help with.
Controlled intakeRoutes to staff
Supports a callback, private appointment request or prompt escalation to the appropriate team.
Human handoffMore value from every approved answer
FrontDesk also gives your firm a branded Video Answer Channel.
FrontDesk supports the live visitor conversation. The Video Answer Channel builds a reusable library of firm-approved answers that can keep explaining your expertise across the website and selected digital channels.
VIDHIVE LEGAL AI
THE FIRM'S BRANDED VIDEO CHANNEL
The Video Answer Platform for Law Firms
Turn your firm's approved expertise into clear, trusted video answers.
Request your visibility reportA channel branded for the firm
A professional destination for approved question-and-answer videos, organised around the firm’s services and practice areas.
One answer, used more widely
Approved expertise can support the firm’s website, LinkedIn, YouTube, FAQs and future AI visibility work without repeatedly starting from zero.
A growing knowledge asset
Every approved video strengthens a structured answer library the firm can review, update and expand as client questions change.
FrontDesk answers and routes the visitor.Video Answer Channel turns approved expertise into an ongoing visibility asset.Request your visibility report
Nothing is published without the firm’s approval. The firm controls the subject matter, source material, wording and review process.
Clear operating boundaries
Helpful technology.
Human responsibility.
FrontDesk is designed to support initial information and intake. The law firm remains responsible for legal advice, conflict checks, matter acceptance and the solicitor-client relationship.
AI is clearly disclosed
Visitors are told when they are interacting with an AI-powered FrontDesk.
No personalised legal advice
FrontDesk provides approved general information, not advice on an individual’s legal position.
No matter acceptance
An enquiry, booking or conversation does not mean the firm has accepted instructions.
Human escalation
Sensitive, urgent or out-of-scope questions are directed to an appropriate person or route.
Evidence before investment
See what prospective clients—and AI—can actually find.
The Executive Visibility Online Report gives your firm a practical view of its current discoverability, unanswered client questions and enquiry-conversion gaps before a FrontDesk pilot begins.
Prepared for business-development and visibility planning. It is not a legal, regulatory or cybersecurity audit.EXECUTIVE VISIBILITY ONLINE REPORT
Illustrative firm overview
61OVERALL VISIBILITY
OPPORTUNITY SCORE
OPPORTUNITY SCORE
Search & Maps visibility64
Reviews & reputation72
Answer-engine readiness43
Video-answer coverage31
EXAMPLE PRIORITY
Illustrative preview only. Every report is researched and prepared for the individual firm.Build approved answers around the questions prospective clients ask before making contact.
A useful result before any pilot
What your firm receives.
The report turns visibility findings into a prioritised action plan. It shows what is already working, where valuable questions remain unanswered and which improvements should come first.
Executive scorecard
A concise view of search, Maps, reputation, answer-engine and enquiry visibility.
Question opportunity map
The important questions prospective clients ask before choosing or contacting a firm.
Video-answer plan
Recommended approved answers that can support the website, video channel and selected social platforms.
Priority roadmap
Clear next actions, arranged by value and readiness rather than a generic list of technical changes.
VALUE FIRSTSee the evidence before choosing the technology.No public pricing is required. The report informs the right scope and recommendation for the firm.
Request your firm’s report Built around real client questions
One platform. Different practice-area journeys.
Each firm chooses the services, approved sources and questions included. These examples show how the same controlled structure can support different legal enquiries.
“What information do I need before making a will?”
Approved educational guidance, enquiry capture and a route to the private client team.
“What happens during the first divorce consultation?”
Clear general information, sensitive boundaries and a confidential appointment route.
“What should I prepare before requesting a quote?”
A useful preparation answer followed by structured contact and property details.
“Can your firm help with my workplace dispute?”
Scope guidance without case assessment, followed by safe escalation to a solicitor.
Examples are general and illustrative. FrontDesk does not assess legal merits or provide personalised legal advice.
From insight to controlled implementation
A focused 30-day pilot.
REPORT-LED RECOMMENDATIONScope. Priorities. Investment.Tailored to your firm after the visibility review.
Discovery & boundaries
Agree the pilot practice area, objectives, approved sources, exclusions and escalation rules.
Knowledge build
Prepare the initial answer set, intake questions, visitor wording and staff routes for review.
Controlled testing
Test common enquiries, boundary cases, disclosure language, handoff and mobile experience.
Live pilot & review
Run the agreed experience, review interactions and deliver priorities for the next stage.
Designed first for Wills & Probate firms.Your report identifies the most valuable opportunities first. We then recommend the right pilot scope, priorities and investment for your firm—without asking you to commit before seeing the evidence.
Questions partners may ask
Clear answers before a private demonstration.
The firm remains in control of the knowledge, boundaries and client journey throughout.
Does FrontDesk replace a solicitor or receptionist?
No. It supports initial approved information and enquiry intake. Legal advice, matter acceptance, conflict checks and professional responsibility remain with the firm.
Who approves what the AI can say?
The firm does. The agreed knowledge sources, answer wording, exclusions, escalation rules and publishing process are reviewed before use.
Can it be branded for our firm?
Yes. The FrontDesk experience and Video Answer Channel can reflect the firm’s identity, selected services and approved client journey.
Do we have to commit before receiving the report?
No. The report is designed to show the evidence, opportunity and recommended priorities before the firm considers a pilot.
Can we begin with one practice area?
Yes. A focused starting area—such as Wills and Probate—makes approval, testing and measurement more manageable before expansion.
Private and practical
See FrontDesk with your firm’s questions.
Request a callback or private demonstration. We will use the details only to respond to this enquiry.
EMAILhello@vidhiveenterprise.co.ukTELEPHONE07456 341 807WHATSAPPStart a private WhatsApp conversationFOLLOW GREGORYWEBvidhiveenterprise.co.uk